Ε. WITHRAWALS- RETURNS-CANCELLATIONS
1.Withdrawal
You have the right to cancel your order within fourteen (14) calendar days form the date of the delivery of the products to you without any reason.For the exercise of your right to withdraw the product that is being returned must be accompanied by the return form “withdrawal statement” which is available in our website fully fulfilled exclusively within the 14 day time period. The customer will bear the costs of the return of the product. Our company will refund all payments received from you, except the shipping costs and Cash on Delivery fees, if applicable.
Note that to cancel your order the products must be in the packaging in which they arrived, complete with all accessories, labels and tax invoice/receipt. They must be in an excellent condition exactly as you received them.
In the case of returned products, such products must not have been used, their packaging not have been opened, any labels not having been removed and they must be in the excellent condition exactly as you received them along with tax invoice/receipt. The products returned must not have been used, worn, washed, altered or damaged and they need to be accompanied by their identification label and any label of the designed it their original form.
2. Product returns- Exchanges
You have the right to return or exchange your product, after contacting us at info@zizo.gr or at 2221312074, within 14 calendar days from the day you received the product. After this period of time returns are not accepted.
You can return the products you wish after paying the shipping costs to our company. We will ship the exchanged products within eight (8) calendar days from receipt by our company of your returned products, paying their shipping cost. Note that our company will ship the exchange products only after we have ensured that the products meet the return conditions described above.
In the case of returned products, such products must not have been used, their packaging not have been opened, any labels not having been removed and they must be in the excellent condition exactly as you received them along with tax invoice/receipt. The products returned must not have been used, worn, washed, altered or damaged and they need to be accompanied by their identification label and any label of the designed it their original form.
FOR HYGIENE AND HEALTH PROTOCOLS WE DO NOT ACCEPT RETURNS OR EXCHANGES IN ALL PRODUCT CATEGORIES ( UNDERWEAR ,SLIP,BRIEFS, SOCKS AND TIGHTS).
UNDER (article 3(IB) par. 2 of the Constitution) 2251/1994
Returns that do not meet the above conditions will not be accepted.
The products that you wish to purchase and receive in replacement of the returned products may be of equal or higher value that the products that are being returned.
3. Defective products
Defective are the products which have sustained damage during shipping or present a manufacturing defect. To be eligible for a return, your item must be unused and in the same condition that you received it. In some instances it may not be possible to offer you a replacement if the product is out of stock or discontinued therefore the defective product will have to be replaced with another of the same price. In case of exchange, a replacement product will be sent to you within seven (7) calendar days of receipt of the returned product.
Note that the company reserves the right to send a product to the manufacturer for an inspection in case of controversial claims. The customer will be kept fully informed throughout this procedure. Our company will repair a defective product whenever possible.
In the case of a defective product, our company is charged with the cost of both the return and the shipping of the new product. Should the customer wish to exchange the defective product with one which exceeds the price of the original order, the customer must cover the difference.
If you do not wish the replacement of a defective product, you are entitled to a full refund within 14 calendar days of the receipt of the returned product. Contact us on 2221312074 or via email at info@zizo.gr .
4. Refund Policy
a) For safety reasons in order the beneficiery / co-beneficiary to receive the refund, must be the same individual as the one on the original (first) invoice/receipt with all the necessary information.
b) In case of payment via PayPal: the returned amounts should be credited to the PayPal account held by the Customer and should be appear immediately to beneficiery's account.
The company is considered to have validly fulfilled its obligations and the cancellation of any charge will be made based on the terms of the contract that connects the customer with the third party (Bank, etc.). The company does not bear any responsibility for time of return or reimbursement of any relevant charges, no liability for the charges imposed by the competent banking or other authorities to customers for the use of their services and products (of the institutions) and no liability for the restrictions and the current restrictive provisions issued and imposed by any Acts of the Administration regarding the movement of funds.
It is expressly agreed, and the customer irrevocably authorizes and consents hereto, that zizo.gr may deduct from the refund any return fees payable by the customer, any compensation in case of damage or compensation of the product value in case of a worn or damaged product caused by the customer’s actions, and any restorage costs which shall be deducted from all refunds or refunds of gifts that accompanied the products sold and were not returned with them. The company in any case is entitled to claim in any legal way any amount that was suffered damages way (for example, either return fees or due to worn or damaged products).
4. International & Cyprus Returns
A. The right to cancelation is subject to the conditions mentioned above as far as International & Cyprus returns are concerned.
B. International returns or exchanges, defective product replacement and refunds are subject to the conditions mentioned above, with the following exceptions:
i. Should you wish to return or exchange a product, please contact us at info@zizo.gr or at (0030)2221312074. You have the right return the product within 20 calendar days of delivery. Note that you are charged with the shipping cost of the return and the shipping of the exchanged product.
ii. The customer is charged with any possible shipping, bank or other cost that may occur.
5. Order Cancelling Procedure
It is possible to cancel your order under the following conditions:
1. Prior to postage/receiving of the product - Cancelling is possible by sending an email to iinfo@zizo.gr or by phone call at (+30)22213 12074.
2. After receiving the item - You can exert your right to withdrawal within 14 calendar days by the initial purchase.